Answers to common questions about West Coast Sailing
Who Are You?
West Coast Sailing is a specialty water sports company. We started in small sailboats (less than 18’), including new and used boats, parts, apparel and the hardware, accessories and service to support them. Our company was founded by small boat sailors with an extreme passion for the water. Our staff is comprised of knowledgeable and highly experienced professionals. While we’ve recently expanded into kayaks and some larger sailboats, at our core we will always be individual enthusiasts for the water. You can read more About Us.
Why West Coast Sailing?
Aside from our good looks and charm? We have tons of inventory in stock, from the best water sports brands. We offer free shipping on most orders*. Returns & exchanges are easy. We’re independently owned and believe in what we do!
Do you have a physical store?
Yes! It’s a clean and organized 8,000 square foot warehouse in the northern part of the beautiful city of Portland, Oregon (USA). Unlike a lot of e-commerce sites these days, we maintain a well-stocked retail showroom and have staff on hand to help out anyone who walks in. We usually have 150+ boats in stock at any one time. We maintain close to $1 million in inventory stretching floor to ceiling. It’s pretty cool! We also have staff in Seattle, and dealers in California and Montana. We ship orders from partner warehouses in Georgia, Tennessee, Rhode Island, Connecticut, Virginia, California and the United Kingdom.
How do I contact you?
So many ways! Phone, email, online contact form, visit our store, send us a letter, heck, you can still fax us! Whatever works best for you. See our Contact page with for all the details.
What are your business hours?
Our shop is open six days a week Monday through Saturday, with the exception of major holidays:
- Retail Showroom - 9 to 5pm, Saturday 10 to 5pm
- Boat Sales Team - 9 to 5pm, Saturday 10 to 5pm
- Kayak Sales Team & Retail Showroom - 9 to 5pm, Saturday 10 to 5pm
- Order Processing - 9 to 5pm (last UPS/USPS pickup is 3:30pm), no Saturday
- Customer Support - 9 to 5pm, no Saturday
I need stuff! How do I order?!
You came to the right place! You can place an order in a number of different ways.
- Our web store is the best source for our comprehensive selection of parts, apparel, and accessories. Easy to navigate categories and a simple checkout page make ordering online simple and convenient.
- If you prefer to speak with an expert or prefer not to order online, our staff is on hand to answer calls and assist with orders. Phone Orders: Monday-Friday, 9am-5pm PST at +1 (503) 285-5536.
- Email Orders: Anytime! Email firstname.lastname@example.org. We’ll follow up with a call to confirm.
Should I set up an account?
Yes you can! Setting up an account on our web store saves time on future orders. You can store shipping information, contact numbers, check on the status of an order, and review past purchases.
I’m a large institution, can you bill me?
Yup. We count some of the largest institutions in the country as customers. Our Sales Manager looks after their orders so they get what they want ON TIME.
Your website is secure right?
Our website is fully secure and compatible with the latest SSL certificate technology so you can be confident that your information is safe. We will never share your information, e-mail, phone number or anything with any third party. We won't send you any promotional emails unless you sign up for our newsletter. For real though, sign up for it and stay in touch!
Payment & Sales Tax
What forms of payment do you accept?
We accept all major credit cards include Mastercard, Visa, Discover, and Amex via the fully secure Authorize.net payment gateway in our checkout process. We also accept payment via PayPal. When your order is placed online, the payment is collected automatically at the time the order is placed. Contrary to popular opinion, we do not accept Maple Syrup... sorry to all of our Canadian friends!
Institutions can be setup with payment terms.
Boat payment is typically 20% on order, balance on delivery and when everything is perfect.
Do you collect Sales Tax?
West Coast Sailing is obligated to collect sales tax on orders shipped to certain states. Our site checkout will automatically calculate a sales tax line item and add it applicable orders. Please check the list below for additional information about specific states and jurisdictions. This list is subject to change at any time.
- WASHINGTON - The State of Washington has enacted a law that requires out of state resellers like ourselves to collect and remit the appropriate sales tax for items sent into the State. This went into effect October 1st, 2018
You’re going to kill me on shipping and handling charges right?
Nope. We were the first store to offer free shipping, and we still do on most orders! Exceptions to our free shipping offer include all orders under $35, orders containing items marked as oversize or freight (including Hobie Cat oversize and freight), and all sailboats and kayaks. Orders under $35.00 ship for a flat rate of $6.95. All orders with one or more oversize items are subject to a flat rate charge of $25. Freight shipping rates for freight items and boats and kayaks are available on specific products or can be quoted by our staff. All Hobie Cat Kayaks, Hobie Cat Sailboats, Hobie Cat Eclipse boards, and Hobie Cat SUPs are subject to subject to standard flat rate shipping fees as specified on the individual product pages. For additional information about our shipping policies, please visit our Shipping page.
Where will my order ship from?
Most orders ship from our warehouse in Portland, Oregon. If an item is currently out of stock and can be sourced quickly through a vender, all or part of an order may be shipped directly from the manufacturer. Our Customer Service Team will advise of split shipped orders.
What if you can't ship my order complete?
Getting product to your door quickly is our number one goal. Sometimes this means shipping separate packages from our warehouse and from a vendor. We will provide specific tracking numbers for each shipment.
Some of the items in your order may be temporarily out of stock at the time you place your order. If that's the case, our website will indicate the usual lead time for the item to be ordered in from our supplier -- i.e. "Typically ships in 1 week." In the unusual circumstance where an item does not arrive from our supplier as scheduled, we will contact you to advise you of the new lead time and confirm that you would like us to continue to seek this item on your behalf.
If we are ultimately unable to fulfill an item, or you choose to cancel the order, we will refund any unfulfilled portion of your order.
How will my order ship? You’re not using a sled-dog team or something with that free shipping?
We use both UPS and the U.S. Postal Service for shipments, depending on size.
Estimated transit times for common destinations:
- Seattle - Next Business Day
- Bay Area - 2-3 Business Days
- SoCal - 3 Business Days
- Midwest - 3-4 Business Days
- East Coast - 5 Business Days
When will my order ship?
We work hard to provide fast and efficient shipping and attempt to ship all in stock orders within one business day. If there is a problem with your order, our Customer Service team will attempt to reach you via the contact information provided at time of ordering.
Do you ship internationally?
We use the U.S. Postal Service to ship small parts and apparel items internationally. Our webstore will automatically quote a USPS shipping charge in the checkout process. For additional information on the international shipment process, visit our Customer Service page.
What if an item is backordered?
We do our best to keep items stocked and on our shelves, but at time items do become backordered. Our Customer Service Team will advise you within one business day of any expected delays. Available items will automatically ship if they arrive within 30 days of placing an order. Outside 30 days, we’ll contact you first to confirm the item need.
Returns & Exchanges
Can I return an item?
Nope... Kidding! Of course! Returns can be made within 30 days of purchase for full refund. Returns made outside 30 days will be issued store credit. Please include any packaging material along with a completed copy of our Return Form to make processing the return faster. Please allow 5-7 days for return processing and 1-2 billing cycles for credit to appear. Please note that cut line, numbered sails, open DVD's, clearance items and products worn or used sailing, are not subject to exchange or return. Items noted as "special order" may incur restocking fees and will be assessed on an individual basis.
Do I need a return number?
You do not need a return number or authorization to make a return. However, we do ask that you please include a copy of our Return Form so that we can properly process your items.
How can I exchange an item?
Product exchanges can also be made within 30 days of purchase. Generally, the second shipment will occur upon receipt of the item to be exchanged. Please let us know if your exchange is time sensitive and we'll be happy to ship the correct product right away. We understand that every situation is unique and are happy to accommodate your needs. Exchanges will re-ship for free via our standard UPS Ground or USPS services. Please include a completed copy of our Return From and all original packaging material.
For additional information on the returns and exchanges process, visit our Returns & Exchanges page.
What boats / brands do you carry?
We represent 7 manufactures and over 35 models of boats including LaserPerformance, RS Sailing, HobieCat, Zim, McLaughlin, Bic Sport and the Tasar. We believe these builders represent the finest in small sailboats and we’re happy to offer them to you.
How do I choose the right boat?
We’re small boat sailors and have extensive experience with the boats we sell. If you’re unsure exactly what you need, we can help! Give us a call or send an email at any time and we’ll be happy to help you select the perfect boat for your needs.
I’ve found the boat I want... now what?
If you would like more information on ordering a boat or having us ship one to you, please call or send an email to Boats@WestCoastSailing.net.
What about setup, do I have to figure that out on my own?
No way. This is WHAT WE DO. Get people on the water! Your boat will be setup, dialed in and absolutely ready to sail. New or used, doesn’t matter. This is the core of our business.
Can you ship it to me?
We much prefer customers to come to our warehouse. We do have the ability to ship some boats, but not all. We often employ several methods including our own truck and trailer, LTL and full truckload shipments, and third party shippers.
Do you have used boats?
Oh yeah. We often have a variety of used boats in stock. Please visit our Used Boats page to view our latest inventory - this page is updated weekly. Unless otherwise noted, all boats are complete and ready to sail.