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Customer Support

West Coast Sailing is proud to offer industry leading support for sailors around the world. Below you will find details about our hours, contact info, placing orders, shipping and returns, and more.

Quick Links


Store Hours

Our store hours Monday-Saturday 9am to 5pm Pacific Time.

  • Monday - 9am to 5pm
  • Tuesday - 9am to 5pm
  • Wednesday - 9am to 5pm
  • Thursday - 9am to 5pm
  • Friday - 9am to 5pm
  • Saturday - 9am to 5pm

Please note that our full staff works Monday-Friday, so response time to calls and/or emails on the weekend may be delayed. Orders are picked, packed, and shipped Monday-Friday but not on weekends.

For store hour modifications and holiday closures, please visit our Status Page.


Contact Info

Email us at info@westcoastsailing.net

Call or text us at +1 (503) 285-5536

    • Extension 1 - Orders, Questions, General Inquiries
    • Extension 2 - Boat Sales and Questions

Chat with us via the Contact an Expert button (lower right corner of your screen)

Individual Department Contacts

    • Info@WestCoastSailing.net - All Parts & Accessories Orders and General Questions
    • BoatSales@WestCoastSailing.net - Boat Inquiries and Sales
    • Sales@WestCoastSailing.net - Institutional Orders and Charter Questions
    • Marketing@WestCoastSailing.net - Website, Social Media and Advertising
    • Accounting@WestCoastSailing.net - Accounting
    • Orders@WestCoastSailing.net - Vendor Purchasing and Receiving

Para información o asistencia de nuestros empleados hispanohablantes, envía correo electronico a: info@westcoastsailing.net.
Tambien puedes llamarnos a +1 503.285.5536 durante nuestro horario normal y podemos connectarte a uno de nuestros empleados hispanohablantes.


Privacy & Security

Our website is fully secure and compatible with the latest SSL certificate technology so you can be confident that your information is safe.  We will never share your information, e-mail, phone number or anything with any third party. We won't send you any promotional emails unless you sign up for our newsletter.


Ordering

Our website is the best place to find our full selection of products, options, sizing, and item details. A one-page checkout ensures you spend less time filling out information and more time sailing! In addition, by creating an account you can save your billing and shipping information for future orders. We make every effort to ship in-stock products within one business day of receiving an order and will contact you right away with any anticipated delays or issues with shipping.

Looking for advice or would rather just talk to someone? Feel free to give us a call during business hours (+1 (503) 285-5536) or send an email. Our team is here to assist with taking orders, answering questions about product, making recommendations and helping with any other needs you may have.

For questions related to International orders, please click here.


Payment & Sales Tax

We accept all major credit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal for web orders.
Payment is collected in full at the time web and phone orders are placed. Our team will collect a deposit to confirm boat and kayak orders taken offline.

West Coast Sailing is required to collect sales tax on purchases shipping to certain destinations based on state and/or local tax laws. This includes the following states and is subject to change at any time:

    • CALIFORNIA
    • FLORIDA
    • WASHINGTON

How We Calculate Sales Tax: Our website will calculate and charge sales tax based on the items in your order and shipping destination, remitting sales tax on your behalf. The same rates will apply to orders placed via phone or email. We do not collect sales tax on orders picked up from our warehouse in Portland, Oregon, nor do we prepay (except in rare circumstance) any duties or taxes associated with shipping product outside the United States. Please contact our team if you have any specific questions or concerns related to sales tax.

Tax Exempt Organizations: Please contact us prior to placing an order if you have a tax exempt status so that we can configure your account correctly. We are unable to process refunds for orders placed prior to confirming your status and having an exemption certificate on file. 


Shipping

Free Shipping on orders over $75*

West Coast Sailing offers Free Shipping on most orders to the continental United States over $75.00. Generally speaking, if your order is $75.00 or more and can fit in a FedEx or Postal Service truck, we will ship it for free! We use the US Postal Service, FedEx, and UPS, depending on the order, to send packages near and far while offering you a free shipping option. Our daily shipping cut off is 1 pm Pacific time. Orders placed after 1 pm will ship the following business day.

*Free Shipping Exceptions - Please Read:

Orders Under $75:
Orders under $75.00 ship for a flat rate of $7.99 using our 'Standard Shipping' shipping method. These orders typically ship via USPS Priority Mail or First Class Mail for smaller packages and FedEx or UPS Ground for larger packages. We use these methods to ensure timely delivery and the ability to provide tracking information. Please note that we do not profit from shipping and attempt to pass on cost savings whenever possible. To qualify for free shipping, considering adding additional items to your shopping cart to bring the subtotal to $75.00 or more.

Alaska, Hawaii, US Territories, and APO:
Orders to these shipping destinations ship for a flat rate of $7.99. This allows us to use shipping methods that ensure timely and accurate delivery. Transit time to Alaska and Hawaii is typically 3-5 days, with 6-10 days for all other destinations. Expedited shipping is available for orders of in stock items. Orders containing 'oversize' or 'freight' items are subject to additional shipping charges as outlined below.

Oversize Items:
Certain items are classified as oversize but can still ship via normal methods. We charge a flat rate of $40.00 for orders that contain an oversize item.

Hobie Cat MAP Freight Policy for Parts & Accessories, Oversize Items, Freight Items, Sailboats, Kayaks, Eclipse, & SUPs:
Hobie Cat products are subject to specific MAP Freight rates as dictated by Hobie dealer policies. Hobie Cat Parts & Accessories (P&A) have a minimum Ground shipping charge of $9.99 (per order), with Expedited shipping services as quoted in the shopping cart (where available). Hobie Cat products marked as 'Oversize' are subject to our flat rate fee of $25.00 per order. Hobie Cat products marked as 'Freight' are quoted on an individual order basis after an order is placed see 'Freight Items' note below for more information).
All Hobie Cat Kayaks, Hobie Cat Sailboats, Hobie Cat Eclipse boards, and Hobie Cat SUPs are subject to standard flat rate shipping fees as specified on the individual product pages. Please note that in some circumstances, existing dealer territories may prevent us from shipping a boat to you. West Coast Sailing reserves the right to cancel an order if shipping would violate on of these agreements. If you would like to confirm availability of shipping to your chosen destination, please contact our team at boatsales@westcoastsailing.net or by calling 1-503-285-5536.

Expedited Orders:
FedEx expedited shipping options are available for in stock orders to US addresses. Where available, the checkout page will present Standard Overnight (next day), 2nd Day (two day shipping) and Express Saver (three day shipping) shipping rates. Please note that our daily shipping cut off from expedited orders is 1 pm Pacific time. Orders placed after 1 pm Pacific time will ship the following business day. Weekend days (Saturday and Sunday) do not count as transit days for these expedited shipping options (ie, an order placed on Friday before 1pm with 'Standard Overnight' will deliver on Monday, etc). Please contact us if you have any questions about expedited shipping services.

International Orders:
We ship international via USPS and FedEx, depending on the destination. Size and content restrictions vary from country to country. We'll check to insure compliance with shipping regulations. Our web store will quote a shipping cost based on the destination and contents. Not all services are available in all areas. If you encounter problems in this process, send us a quick email and our team will resolve the issue for you as quickly as possible. Please note that international customers will be responsible for any applicable import duties, fees, or taxes. For additional information about International Orders, please see the bottom of this page.

Freight Items:
Certain items are too big to ship via FedEx, USPS, or UPS, including many masts, booms, most trailers and some other items. We are still able to ship these items, but where applicable, the web store will clearly alert you to the possibility of any additional shipping charges. Many popular freight items have a flat rate shipping charge to addresses in the United States and will indicate this on the product page. For all other items, you will be given the shipping method of 'Freight Shipping - Cost TBD' which will allow you to place the order online. Our team will contact you within one business day with a rate quote for your order via a fully insured LTL provider. You can also call or email us for a quote prior to placing your order.

Boats & Kayaks:
Boats and kayaks do not qualify for free shipping. However, we are able to ship the majority of boats and kayaks we offer fairly economically around the U.S. and into British Columbia. We use both dedicated LTL freight shipments and certified delivery drivers to get your new boat to you. When you add a boat or kayak to your shopping cart, enter your shipping information for a shipping quote (to USA and British Columbia destinations only). In stock boats typically ship within a few days. For shipping outside the US or western Canada or for large fleet shipments, please contact our team for a detailed shipping quote at BoatSales@WestCoastSailing.net.


Returns

Your 100% satisfaction is our goal - we want you to love your sailing gear, but if something doesn't work out, we accept returns on most new, unused items*. Returns can be made within 366 days (1 year + 1 day) of your original order date.

To make things easy we have three simple options for returning items to us:

1. Flat Rate Return Label

Click here to generate an easy to use, flat rate Fedex return label. Attach this label to the package and drop it off at any Fedex drop off location. After we receive your return we’ll deduct the cost of the label from your refund. Labels are $10 for standard items, $40 for oversized items.

2. Use Your Own Shipping

Prefer to use your own shipping? That’s okay, just ship your return back to us at:

West Coast Sailing
Attn: Returns
709 N. Columbia Blvd
Portland OR 97217

3. Return To Our Store

Local customers are welcome to drop off their returns to our retail showroom at 709 N Columbia Blvd in Portland.

*All items must be returned in their original condition, including manufacturer’s packaging, tags, documentation, and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged.

Exceptions: 

We do not accept returns of used items, but we will work with you to resolve any manufacturer defects and warranty replacements. Cut line, custom rigging, numbered sails, open DVDs, and products worn or used out on the water are not eligible for return for refund. Clearance items included on our Deals page (or other product categories) are eligible for return for store credit only. A note about this policy is included on applicable product pages.

Items noted as "special order" and all new kayaks and sailboats will incur restocking fees. These fees are assessed on an individual basis. We are also unable to offer return shipping labels on items shipped by LTL carrier, including some mast sections and booms. Please contact our Customer Support team with any questions.

International Returns:

Due to the high cost and variable nature of international shipping we are unable to offer flat rate return shipping options for international returns. Please use your own shipping as described above. If your return is due to receiving a damaged item or an order missing items, please contact our Customer Support Team so we can work with you to resolve this. 

International Orders

We are able to ship most orders to almost any country in the world. We are proud to have helped sailors get the gear they need on almost every continent on Earth (no Antarctica, yet). To make your shopping experience as simple as possible, please review the following tips and common questions to ensure your order reaches you smoothly:

International Shipping Methods: We offer international shipping via USPS Priority, Fedex International Economy, or Fedex Ground (Canada). Our website will quote shipping costs from the available methods based on the items in your order. Transit times vary by country and service, and customs clearance can add 1-3 days. Please ensure your shipping address and contact information (phone number) are accurate to avoid customs delays or having your order returned to us by the carrier. 
 
Country size/weight limits: Please note that both the USPS and Fedex have size and weight limits for packages shipped internationally. These vary both between carriers and based on the destination country. We will contact you after receiving your order if your order is too large to ship internationally. 
 
Customs/Duties/Taxes: International shipping rates do not include import duties or taxes collected by the destination country's government, and customers will be responsible for paying those duties and taxes. West Coast Sailing provides a commercial invoice and all paperwork needed for customs clearance officials on the packaging. Please note that we cannot adjust invoices to reflect lower retail costs or otherwise alter the value of the goods being shipped.
 
In addition to duties and taxes, customers will also be responsible for any disbursement fees or customs clearance fees collected by the shipping carriers. For clarity in what to expect, these vary by shipping service in the following ways:
  • USPS Priority: The shipping rate includes disbursement fees and customs clearance charges. 
  • Fedex International Economy: Customers will be responsible for paying the disbursement fee (typically 2.5% of the tax amount, or a minimum charge which varies by destination country) to Fedex. The shipping rate for this service includes the customs clearance charges.
  • Fedex Ground (Canada): Customers will be responsible for paying the disbursement fee (as above) and a customs clearance charge which depends on the value of the goods being shipped to Fedex. For orders under a value of $200 CAD the customs clearance charge will be waived. 
Please note that higher value (over $200 CAD) orders shipping to Canada will often save money overall by selecting USPS Priority or Fedex International Economy versus Fedex Ground. 
 
Visiting the United States?: If you are visiting the U.S. we can ship to your hotel or other commercial or residential address via our standard domestic shipping options. We understand that your time of stay may be limited, so placing an order earlier rather than later will help to ensure your items arrive on time. Please feel free to make use of the comment field during checkout or simply send us an email. We're more than happy to be accommodating of your needs - we just need to know what they are! 

Payment: We accept all major credit cards and PayPal. To avoid issues checking out through our website, please confirm that your card is approved for an international transaction prior to placing your order.

Backorders: While we strive to keep parts in inventory for immediate shipment, items do from time to time become backordered. In cases where one or more items on your order are out of stock, our customer service team will send you an email with an ETA for the item(s). Due to the high cost of international shipping we will then hold your order pending our ability to ship the complete order. At your request we can split your order into multiple shipments, but you would be responsible for the additional shipping costs.
 
Check Your Email: Due to time zone differences it's often difficult for our staff to reach out to international customers by phone. Our customer support team will therefore attempt to contact you via email for any issues related to your order, typically within one business day of placing the order. Please check the email address you provided during the order process for updates and issues which may require your attention.

International Returns: Due to the high cost and variable nature of international shipping we are unable to offer flat rate return shipping options for international returns. You are welcome to arrange your own return shipping to:
 
West Coast Sailing
Attn: Returns
709 N. Columbia Blvd
Portland OR 97217
 
For complete details of our 366 day return policy, visit our Returns page. 

Directions and Store Location

Our retail shop, office, and warehouse is located in North Portland, several blocks east of Interstate 5 on Columbia Blvd. Our full address is 709 N Columbia Blvd, Portland, OR 97217. Ample street parking is available for cars and trailers. Our showroom is open 9am - 5pm, Monday - Saturday.