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Customer Support

West Coast Sailing is proud to offer industry leading support for sailors around the world. Below you will find details about our hours, contact info, placing orders, shipping and returns, and more.

Quick Links

Store Hours

Our store hours Monday-Friday, 9am to 5pm PST, and Saturday 10am-5pm.
Please note that our Customer Support and Fulfillment teams do not work on weekends.

Contact Info

Email us at info@westcoastsailing.net

Call or text us at +1 (503) 285-5536

    • Extension 1 - Orders, Questions, General Inquiries
    • Extension 2 - Boat Sales and Questions
    • Extension 3 - Kayaks and Kayak Parts

Chat with us via the Contact an Expert button (lower right corner of your screen)

Individual Department Contacts

    • BoatSales@WestCoastSailing.net - Boat Inquiries and Sales
    • Kayaks@WestCoastSailing.net - Kayaks and Kayak Parts
    • BoatHelp@WestCoastSailing.net - Post Sale Assistance
    • Sales@WestCoastSailing.net - Institutional Orders and Charter Questions
    • Marketing@WestCoastSailing.net - Website, Social Media and Advertising
    • Accounting@WestCoastSailing.net - Accounting
    • Orders@WestCoastSailing.net - Vendor Purchasing and Receiving

Para información o asistencia de nuestros empleados hispanohablantes, envía correo electronico a: info@westcoastsailing.net.
Tambien puedes llamarnos a +1 503.285.5536 durante nuestro horario normal y podemos connectarte a uno de nuestros empleados hispanohablantes.

Privacy & Security

Our website is fully secure and compatible with the latest SSL certificate technology so you can be confident that your information is safe.  We will never share your information, e-mail, phone number or anything with any third party. We won't send you any promotional emails unless you sign up for our newsletter.

Ordering

Our website is the best place to find our full selection of products, options, sizing, and item details. A one-page checkout ensures you spend less time filling out information and more time sailing! In addition, by creating an account you can save your billing and shipping information for future orders. We make every effort to ship in-stock products within one business day of receiving an order and will contact you right away with any anticipated delays or issues with shipping.

Looking for advice or would rather just talk to someone? Feel free to give us a call during business hours (+1 (503) 285-5536) or send an email. Our team is here to assist with taking orders, answering questions about product, making recommendations and helping with any other needs you may have.

For questions related to International orders, please see the bottom of this page.

Payment & Sales Tax

We accept all major credit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal for web orders.
Payment is collected at the time your order ships. If your order is partially shipped, we won't collected payment for items we were unable to ship.

West Coast Sailing is obligated to collect sales tax on orders shipped to certain states. Our site checkout will automatically calculate a sale tax line item and add it applicable orders. Please check the list below for additional information about specific states and jurisdictions. This list is subject to change at any time.

    • WASHINGTON - The State of Washington has enacted a law that requires out of state resellers like ourselves to collect and remit the appropriate sales tax for items sent into the State.  This went into effect October 1st, 2018.

Shipping

Free Shipping on orders over $49*

West Coast Sailing offers Free Shipping on most orders to the continental United States over $49.00. Generally speaking, if your order is $49.00 or more and can fit in a UPS truck, we will ship it for free! We use both UPS Ground and the Postal Service to send packages near and far. Our daily shipping cut off is 1 pm Pacific time. Orders placed after 1 pm will ship the following business day.

*Free Shipping Exceptions - Please Read:

Orders Under $49: Low, flat rate shipping is available for orders under $49.00 using our 'Standard - USPS/UPS' shipping method. These orders typically ship via USPS Priority Mail or First Class Mail for smaller packages and UPS Ground for larger packages. We use these methods to ensure timely delivery and the ability to provide tracking information. Please note that we do not profit from shipping and attempt to pass on cost savings whenever possible. To qualify for free shipping, considering adding additional items to your shopping cart to bring the subtotal to $49.00 or more.

    • Orders $29.00-$48.99 ship for a flat rate of $5.99
    • Orders under $29.00 ship for a flat rate of $7.99

Alaska, Hawaii, US Territories, and APO: Orders to these shipping destinations ship for a flat rate of $7.99. This allows us to use shipping methods that ensure timely and accurate delivery. Transit time to Alaska and Hawaii is typically 3-5 days, with 6-10 days for all other destinations. Expedited shipping is available for orders of in stock items. Orders containing 'oversize' or 'freight' items are subject to additional shipping charges as outlined below.

Oversize Items: Certain items are classified as oversize but can still ship via normal methods. We charge a flat rate of $25.00 for orders that contain an oversize item.

Hobie Cat Oversize, Freight, Sailboats, Kayaks, Eclipse, & SUPs: Hobie Cat items marked as oversize are subject to our standard oversize flat rate fee of $25.00 per order. Freight items are quoted on an individual order basis. All Hobie Cat Kayaks, Hobie Cat Sailboats, Hobie Cat Eclipse boards, and Hobie Cat SUPs are subject to standard flat rate shipping fees as specified on the individual product pages. Please note that in some circumstances, existing dealer territories may prevent us from shipping a boat to you. West Coast Sailing reserves the right to cancel an order if shipping would violate on of these agreements. If you would like to confirm availability of shipping to your chosen destination, please contact our team at boatsales@westcoastsailing.net or by calling 1-503-285-5536.

Expedited Orders: UPS expedited shipping options are available for in stock orders to US addresses. Where available, the checkout page will present UPS 3 Day Select, 2nd Day Air, and Next Day Air shipping rates. Please note that our daily shipping cut off from expedited orders is 1 pm Pacific time. Orders placed after 1 pm Pacific time will ship the following business day. Please contact us if you have any questions about expedited shipping services.

International Orders: These usually ship USPS Priority or Express and are quite reasonably priced. Size and content restrictions vary from country to country. We'll check to insure compliance with shipping regulations. Our web store will quote a shipping cost via USPS based on items and destination. If you encounter problems in this process, send us a quick email and our team will resolve the issue for you as quickly as possible.There is no tax charge by West Coast Sailing. However, international customers will be responsible for any applicable import duties, fees, or taxes. For additional information about International Orders, please see the bottom of this page.

Freight Items: Certain items are too big to ship via UPS or USPS, including many masts, booms, most trailers and some other items. We are still able to ship these items, but where applicable, the web store will clearly alert you to the possibility of any additional shipping charges. Many popular freight items have a flat rate shipping charge to addresses in the United States and will indicate this on the product page. For all other items, you will be given the shipping method of 'Freight Shipping - Cost TBD' which will allow you to place the order online. Our team will contact you within one business day with a rate quote for your order via a fully insured LTL provider. You can also call or email us for a quote prior to placing your order.

Boats & Kayaks: Boats and kayaks do not qualify for free shipping. However, we are able to ship the majority of boats and kayaks we offer fairly economically around the U.S. and into British Columbia. We use both dedicated LTL freight shipments and certified delivery drivers to get your new boat to you. When you add a boat or kayak to your shopping cart, enter your shipping information for a shipping quote (to USA and British Columbia destinations only). In stock boats typically ship within a few days. For shipping outside the US or western Canada or for large fleet shipments, please contact our team for a detailed shipping quote at BoatSales@WestCoastSailing.net.

Returns & Exchanges

Your 100% satisfaction is our goal. If for any reason you have a problem with your product (sizing, color, wasn’t what you thought it would be, etc.) we will happily return or exchange it for you. Please contact us right away if there is a problem with your order or if products arrived damaged. You can find information on returns and exchanges below, or simply give us a call or send an email and we'll help guide you through the process.

Exceptions: Some items are not eligible returns and exchanges under our standard policy. These items include cut line, numbered sails, open DVD's, clearance items and products worn or used on the water. Items noted as "special order" and all new kayaks and sailboats will incur restocking fees. These fees are assessed on an individual basis. Contact us for questions about special order items, kayaks, and sailboats.

Returns

Returns can be made within 30 days of purchase for full refund. Returns made outside 30 days will be issued store credit. Please include any packaging material along with a completed copy of our West Coast Sailing Return Form (PDF) to make processing the return faster. Please allow 5-7 days for return processing and 1-2 billing cycles for credit to appear.

Exchanges

Product exchanges can also be made within 30 days of purchase. Generally, the second shipment will occur upon receipt of the item to be exchanged. Please let us know if your exchange is time sensitive and we'll be happy to ship the correct product right away. We understand that every situation is unique and are happy to accommodate your needs. Exchanges will re-ship for free via our standard UPS Ground or USPS services. Please include a completed copy of our West Coast Sailing Return Form (PDF) and all original packaging material.

Return Shipping

Shipping of items back to West Coast Sailing is the responsibility of the customer. You are welcome to use any convenient method including USPS, UPS, or FedEx. USPS First Class works great for small packages and USPS Priority works great for larger boxes.

Returns & Exchanges Form

Please print out and complete a copy of our Returns & Exchanges Form with your contact info, order number, and items you're sending back to us. This makes it easy for us to quickly process your request. Packages can be sent to the following address:

West Coast Sailing
Attn: Returns & Exchanges
709 N. Columbia Blvd
Portland OR 97217

International Orders

That's right, we ship orders internationally! Our fulfillment team has shipped orders all over the world to customers near and far. To make your shopping experience simple as possible, please review the follow tips and common questions to ensure your order arrives properly.

International Shipping Methods:We use the U.S. Postal Service for international shipping. By default, our web store will provide a quote for USPS Priority Mail at time of checkout for orders shipping outside the U.S. Typical transit time is 7-10 days. Please also allow 1-3 days for customs clearance, depending on where we're sending your items. Please ensure your shipping address is correct to avoid delays. Shipping charges for deliverable packages are non-refundable unless there has been an error by West Coast Sailing.

Customs/Duties/Taxes: There is no sales tax charged by West Coast Sailing. International customers are responsible for any and all applicable duties, taxes, and customs fees associated with the importation of goods to your country. West Coast Sailing provides a commercial invoice and all paperwork needed for customs clearance officials on the packaging. We cannot adjust invoices to reflect lower retail costs or modify in any other way.

Visiting the United States?: If you are visiting the U.S. we can ship to your hotel or other commercial or residential address via our standard domestic shipping options. We understand that your time of stay may be limited, so placing an order earlier rather than later will ensure your items arrive on time. Please feel free to make use of the comment field during checkout or simply send us an email. We're more than happy to be accommodating of your needs - we just need to know what they are! Typical transit time to the East Coast is 5 business days, SoCal and Midwest in 3 business days.

Payment: We accept all major credit cards and PayPal. Please note we cannot ship until payment is collected, and issues with payment will delaying shipping. To avoid delays, please confirm that your card is approved for an international transaction prior to placing your order.

Backorders: While we strive to keep parts in inventory for immediate shipment, items do from time to time become backordered. In cases where one or more items on your order are out of stock, our customer service team will send you an email with an ETA for the item(s) and ask if you would like us to wait to ship complete or ship the order with just the in stock items. Split shipments may incur additional shipping charges.

Check Your Email!: Due to time zone differences our customer service team will contact you via email for any issues related to your order, typically within one business day of placing the order. Please check the email address you provided during the order process for updates and issues which may require your attention.

Directions and Store Location

Our retail shop, office, and warehouse is located in North Portland, several blocks east of Interstate 5 on Columbia Blvd. Our full address is 709 N Columbia Blvd, Portland, OR 97217. Ample street parking is available for cars and trailers.