This page outlines the most current updates from West Coast Sailing related to store hours, contacting our team, fulfillment, and other important information. Please check back often as new updates are announced.
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West Coast Sailing is 100% open and ready to assist with all of your sailing needs. Our staff is back to working in our office and warehouse to receive and ship product, answer calls and emails, and provide service. We continue to follow all guidelines to keep our team safe and healthy. Our website remains your best resource for the wide range of sailing parts, apparel, and boats we offer. Our team is also available via phone and email and, for those in the Portland area, in person at our showroom.
West Coast Sailing is open Monday - Saturday, 9 am to 5 pm, and Sunday, 12 pm to 5 pm. All times listed in PST/PDT. Our full Customer Support and Sales teams are available Monday - Friday, with limited staff on weekends. Our Fulfillment team is not available on weekends. Please see the following section for special store and holiday hours that amend this schedule.
Phone & Text
Our team is available via phone and text at 503-285-5536. Press extension 1 for Customer Support and all parts/accessories inquiries, new orders, and order status, and extension 2 to reach out boat sales team for all questions related to new sailboats, ordering a sailboat, or existing sailboat order questions or after sales support.
Email is our preferred way to communicate with you and allows us to best provide the support you need. For all general inquiries, order status, and other questions, email us at firstname.lastname@example.org. To reach out boat sales team, email email@example.com.
Global events have created product shortages across industries, including ours! Delays in manufacturing and shipping mean that there may be products with extended or unknown lead times. Some popular items may have limited availability through the 2022 season. We are working hard to continue to source and stock the items you need to make the most of your time on the water, and sharing the most up to date information we have via individual product stock statuses. Unless clearly marked as discontinued, if an item is unavailable for purchase that likely means there is a delay from the manufacturer. Please contact our team if you need additional information on a particular product or brand. We appreciate your patience and understanding as we all navigate this challenging time. Rest assured that we will do everything we can to provide the best selection of sailing parts and gear you'll find anywhere.
We pick, pack, and ship orders Monday through Friday, with the exception of special store hours as listed above. In stock orders typically ship within 1 business day. Our daily cut off is 12 pm, meaning that orders placed after this time may not ship the same day. Our team will make every effort to prioritize expedited orders placed in the afternoon but these shipments are not guaranteed to go out if placed after 12 pm. Automated tracking number emails are send when order labels are generated. Please allow up to 24 hours for tracking information to be updated.
West Coast Sailing uses both USPS and FedEx for shipping parts orders, with various freight carriers were specified for items designated as 'Freight'. For service delays related to USPS and FedEx, please check the following links:
Our website offers both Credit Card (via Authorize.net) and PayPal as payment methods at checkout. Occasionally, either of these systems may have outages that affect out storefront and the ability to process payments. Please contact us if you get multiple transaction declines or other errors. A global status for each of these payment gateways can be found via the following links:
Our website is available 24 hours a day, 7 days a week, for your convenience in finding the right sailing parts and placing orders. Our team monitors the site for occasional outages and works to address any and all issues as quickly as possible.
Our showroom in Portland is open for walk in shopping and in store pickup needs. Per the recent government guidance and in accordance with CDC recommendations, masks are required for all individuals when entering our showroom. Free masks are available. If you are feeling unwell (including cough or fever) please consider an online order or visiting us when you are feeling better. Our team is working hard to keep everyone safe and appreciates your understanding and cooperation.
Visit us at 709 N Columbia Blvd, Portland OR 97217