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Status Page

Hello Everyone! We hope that you are doing well and taking care of yourselves during this challenging time. Like so many of you, the team here at West Coast Sailing continues to monitor the COVID-19 situation closely and is taking steps necessary to maintain the health and safety of our staff, customers and suppliers. This page outlines the most current updates from West Coast Sailing related to store hours, contacting our team, fulfillment, and other important information. Please check back often as new updates are announced.

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Store Status

West Coast Sailing is 100% open and ready to assist with all of your sailing needs. We have transitioned many of our staff back to working in our office and warehouse to receive and ship product, answer calls and emails, and provide service. We continue to follow all guidelines to keep our team safe and healthy. Our website remains your best resource for the wide range of sailing parts, apparel, and boats we offer. Our team is also available via phone and email and, for those in the Portland area, in person at our showroom.

 

Store Hours

West Coast Sailing is open Monday - Saturday, 9 am to 5 pm. All times listed in PST/PDT. Our Customer Support and Sales teams are available six days a week, with limited staff on weekends. Our Fulfillment team is not available on weekends. Please see the following section for special store and holiday hours that amend this schedule.

Holiday & Store Hour Adjustments

    • Thursday, November 26th - Closed
    • Friday, November 27th - Closed
    • Saturday, November 28th - Closed
    • Friday, December 25th - Closed
    • Thursday, December 26th - Closed
    • Friday, January 1st - Closed
    • Saturday, January 2nd - Closed
    • July 4th - Closed

 

Phone & Text

Our team is available via phone and text at 503-285-5536. Press extension 1 for Customer Support and all parts/accessories inquiries, new orders, and order status, and extension 2 to reach out boat sales team for all questions related to new sailboats, ordering a sailboat, or existing sailboat order questions or after sales support.

 

Email

Email is our preferred way to communicate with you and allows us to best provide the support you need. For all general inquiries, order status, and other questions, email us at info@westcoastsailing.net. To reach out boat sales team, email boatsales@westcoastsailing.net

 

Fulfillment

We pick, pack, and ship orders Monday through Friday, with the exception of special store hours as listed above. In stock orders typically ship within 1 business day. Our daily cut off is 12 pm, meaning that orders placed after this time may not ship the same day. Our team will make every effort to prioritize expedited orders placed in the afternoon but these shipments are not guaranteed to go out if placed after 12 pm. Automated tracking number emails are send when order labels are generated. Please allow up to 24 hours for tracking information to be updated.

 

Shipping

West Coast Sailing uses both USPS and FedEx for shipping parts orders, with various freight carriers were specified for items designated as 'Freight'. For service delays related to USPS and FedEx, please check the following links:

October 1st, 2020: US Postal Service (USPS) is reporting delays on many residential deliveries, adding 1-3 days of transit time. In practical terms, this means shipments that normally deliver in 1-2 days may deliver in 3-4, shipments that normally deliver in 3-4 days may now deliver in 5-6 days, etc. This is affecting all shippers who rely on USPS to provide what is typically quick and cost effective shipping and beyond our direct control. Orders placed with our 'Standard Shipping' method are often shipped via USPS and may have a few extra days of transit time on route to the address of delivery. Where possible we are moving shipments to other carriers but cannot guarantee this for all orders.

 

Website

Our website is available 24 hours a day, 7 days a week, for your convenience in finding the right sailing parts and placing orders. Our team monitors the site for occasional outages and works to address any and all issues as quickly as possible. 

 

Showroom

Following guidance from the Oregon governor issued May 15th, our showroom in Portland is now open with limited capacity. We've added a roped off area inside the entrance and will allow a maximum of three customers (or households of up to three members) inside at a time. Floor markings will prompt proper social distancing. A West Coast Sailing staff member will be able to pick and show items for you. Customers visiting to look at new sailboats or kayaks will be able to do so with assistance from a staff member. All visitors are strongly encouraged to wear face masks, as our staff is required to do, to protect yourself and others. We will have a limited number of disposable masks available plus a range of hand sanitizer and cleaning products to ensure your shopping experience is as safe as possible. If possible, we still encourage you to call ahead to place orders to minimize time in our showroom, but we are here and available to assist you whatever your needs may be. Please contact us with any questions or concerns about these policies.