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Status Page

This page outlines the most current updates from West Coast Sailing related to store hours, contacting our team, fulfillment, and other important information. Please check back often as new updates are announced.

 

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Store Status

West Coast Sailing is 100% open and ready to assist with all of your sailing needs. Our staff is back to working in our office and warehouse to receive and ship product, answer calls and emails, and provide service. We continue to follow all guidelines to keep our team safe and healthy. Our website remains your best resource for the wide range of sailing parts, apparel, and boats we offer. Our team is also available via phone and email and, for those in the Portland area, in person at our showroom.

 

Holiday Shopping and Promotions

It is our greatest pleasure to continue offering the gear, knowledge and service you need to enjoy your time on the water. As we enter this holiday shopping season, there are known global shipping and supply chain constraints that will undoubtedly effect us all. We will continue to be transparent with our efforts to address these hurdles and we thank you for trusting us.

Our team has been working hard to prepare for this, and it is our advice to you to do your holiday shopping as early as possible to ensure smooth results. We thank you in advance for your patience and graciousness as we navigate these uncharted waters.

In 2022 we anticipate a ripple effect in the global economy to cause many retail prices to increase as manufacturing, raw materials and distribution channels continue to be disrupted. As always we will provide you with the best products and the best pricing along with exceptional service from our dedicated staff.

We are here to answer your questions and to help get you the gear you need. Here's to a great rest of the year and many memorable days on the water to come.

Sincerely,
Chris Brown, President

Visit out 2021 Holiday Sale page for the latest offers and discounts!

 

Store Hours

West Coast Sailing is open Monday - Saturday, 9 am to 5 pm, and Sunday, 12 pm to 5 pm. All times listed in PST/PDT. Our full Customer Support and Sales teams are available Monday - Friday, with limited staff on weekends. Our Fulfillment team is not available on weekends. Please see the following section for special store and holiday hours that amend this schedule.

Holiday & Store Hour Adjustments

    • Thanksgiving Day - Closed
    • Christmas Day - Closed
    • New Years Day - Closed

 

Phone & Text

Our team is available via phone and text at 503-285-5536. Press extension 1 for Customer Support and all parts/accessories inquiries, new orders, and order status, and extension 2 to reach out boat sales team for all questions related to new sailboats, ordering a sailboat, or existing sailboat order questions or after sales support.

 

Email

Email is our preferred way to communicate with you and allows us to best provide the support you need. For all general inquiries, order status, and other questions, email us at info@westcoastsailing.net. To reach out boat sales team, email boatsales@westcoastsailing.net

 

Product Shortages

Global events have created product shortages across industries, including ours! Delays in manufacturing and shipping mean that there may be products with extended or unknown lead times. Some popular items may have limited availability through the 2021 season. We are working hard to continue to source and stock the items you need to make the most of your time on the water, and sharing the most up to date information we have via individual product stock statuses. Unless clearly marked as discontinued, if an item is unavailable for purchase that likely means there is a delay from the manufacturer. Please contact our team if you need additional information on a particular product or brand. We appreciate your patience and understanding as we all navigate this challenging time. Rest assured that we will do everything we can to provide the best selection of sailing parts and gear you'll find anywhere.

 

Fulfillment

We pick, pack, and ship orders Monday through Friday, with the exception of special store hours as listed above. In stock orders typically ship within 1 business day. Our daily cut off is 12 pm, meaning that orders placed after this time may not ship the same day. Our team will make every effort to prioritize expedited orders placed in the afternoon but these shipments are not guaranteed to go out if placed after 12 pm. Automated tracking number emails are send when order labels are generated. Please allow up to 24 hours for tracking information to be updated.

 

Shipping

West Coast Sailing uses both USPS and FedEx for shipping parts orders, with various freight carriers were specified for items designated as 'Freight'. For service delays related to USPS and FedEx, please check the following links:

Holiday Shipping Updates
Estimated shipping deadlines for delivery by Friday, December 24th using the shipping methods offered by West Coast Sailing. Please note that all carriers are expecting delays to be common. Typical service guarantees on expedited shipping have been waived and delays on 24-48 hours on packages shipped with these services are possible in some areas. These are dates for packages to ship from our warehouse, not the date the order is placed. Orders for in stock items typically ship with 24 hours. Expedited shipping services are only available for in stock items.

Standard Shipping Methods

  • STANDARD SHIPPING
    • Ship Tuesday, December 14th
    • Place orders by Monday, December 13th
  • GROUND
    • Ship Tuesday, December 14th
    • Place orders by Monday, December 13th
  • PRIORITY MAIL INTL (USPS International Orders)
    • Transit time varies by destination
    • Contact our Customer Support team for more information

Expedited Shipping Methods

  • EXPRESS SAVER (FedEx 3 Day)
    • Ship Friday, December 17th.
    • Place orders by Thursday, December 16th.
  • 2ND DAY (FedEx)
    • Ship Monday, December 20th.
    • Place orders by Sunday, December 19th.
  • OVERNIGHT (FedEx)
    • Ship Tuesday, December 21st.
    • Place orders by Monday, December 19th.

Shipping services are not guaranteed. These dates are provided as an estimate to help inform your holiday shopping.

 

Website

Our website is available 24 hours a day, 7 days a week, for your convenience in finding the right sailing parts and placing orders. Our team monitors the site for occasional outages and works to address any and all issues as quickly as possible. 

 

Showroom

Our showroom in Portland is open for walk in shopping and in store pickup needs. Per the recent government guidance and in accordance with CDC recommendations, masks are required for all individuals when entering our showroom. Free masks are available. If you are feeling unwell (including cough or fever) please consider an online order or visiting us when you are feeling better. Our team is working hard to keep everyone safe and appreciates your understanding and cooperation. 

Visit us at 709 N Columbia Blvd, Portland OR 97217