Hi Everyone! We hope that you are doing well and taking care of yourselves during this unprecedented time. The team at West Coast Sailing is actively monitoring the coronavirus COVID-19 outbreak and the fast changing situation affecting our local community here in Portland and in countless communities around the world. Our top priority is ensuring the health and safety of our staff, customers, and suppliers, while doing everything we can to remain open and a valuable resource for the sailing community. Following the issue of Oregon Executive Order No. 20-12 on Monday, March 23rd, we have made a few small changes. Please note the following updates to how we are moving forward.
West Coast Sailing is open and ready to assist you.
In the past few weeks we have taken active steps to protect the health and wellbeing of our team, transitioning many employees to work from home and following guidelines from government authorities on keeping our space clean. While we are operating with less staff in the office on a day to day basis, we are very much open and ready to assist with all your sailing needs. Our website is your best resource for the wide range of sailing parts, apparel, and new boats we offer.
Shop Online - www.westcoastsailing.net
Spring Essentials Sale / Save up to 25% - www.westcoastsailing.net/sale
Showroom in Portland is closed until further notice.
In accordance with Oregon Executive Order No. 20-12, our showroom is now closed until further notice and the majority of staff members are transitioning to working at home. Local sailors are encouraged to shop online with fast, free shipping right to your door. Boat pickups and deliveries will be arranged on an appointment basis - please contact us to talk through options.
We appreciate your patience and support.
The situation is changing rapidly and we are working as quickly as possible to adapt to new systems so that we can continue to be here for you. With less staff in the office, we encourage you to shop online or to use email to check on the status of an order or seek assistance. Contact info is listed below. Until otherwise indicated, we are still able to ship orders and receive packages, though there may be some minor delays. Our team will keep you informed of these changes based on the best information we have available. Again, we are working hard to be here for you but it may take a bit longer than normal to respond to every request. We appreciate your understanding and your support of our small business.
Known product and vendor delays
Due to mandated closures around the US and with some of our suppliers around the world, we are experiencing some delays in our ability to bring in new inventory. Here are a few specific situations we are aware of and what they mean for fulfilling your orders. Again, we appreciate your patience and will due everything we can to keep you informed about when you can expect to receive your products.
Hobie Cat - The Hobie factory and shipping facility in Oceanside, CA is closed until further notice. Thankfully we are well stocked with many popular Hobie sailing and kayak parts. Items that specifically say 'Availability: IN STOCK' on their respective product pages are available in our warehouse for immediate shipping. Items that say 'Availability: Due to the temporary closure of the Hobie factory, this item is anticipated to ship in 2-3 weeks' are physically out of stock in our warehouse and cannot be brought in on our normal biweekly reorder cadence. You are welcome to place orders for these items and we will attempt to fulfill them as soon as Hobie has reopened.
Best ways to contact West Coast Sailing.
Wherever possible, sending an email allows our staff working from home to help assist in answering questions and means we can often can back to you much faster.
email@example.com - orders, parts sales, general questions
firstname.lastname@example.org - new boats, boat shipments, or other boat specific questions
If you would rather call, please note we are actively answering the phones but do leave a message with your contact information if we are unable to answer and someone will get back to you as soon as possible.
Follow us on social media to stay connected.
While we are saddened by the cancellations of regattas, programs, and sailing seasons and will face unprecedented challenges in the days and weeks ahead, we remain dedicated to our mission to serve and support the sailing community as we have through ups and downs for the past 15 years. Be sure to follow us on Facebook or Instagram to connect, share stories, and engage with the sailing community.
Facebook - @westcoastsailing
Instagram - @westcoastsailing
Thank you for choosing West Coast Sailing for all your sailing needs. We're working hard for you during this difficult time but look forward to seeing you out on the water again soon!
Updated 3/24/2020 11:00 am