Update Friday, June 5th - We are experiencing itermitent phone issues. If you are unable to reach us or leave a voicemail, please email our team at info@westcoastsailing.net or use the Need Help? contact form below.

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West Coast Sailing COVID-19 Update

Posted by Philip Krug (Staff) on Jun 1st 2020

Hello Everyone! We hope that you are doing well and taking care of yourselves during this challenging time. Like so many of you, the team here at West Coast Sailing continues to monitor the COVID-19 situation closely and is taking steps necessary to maintain the health and safety of our staff, customers and suppliers. This page outlines the most current updates from West Coast Sailing related to store hours, contacting our team, fulfillment, and other important information. Please check back often as new updates are announced.


PHONE ISSUES - MONDAY, JUNE 1st

As of 9am Monday, June 1st, we are aware of and trying to resolve intermittent phone issues that are resulting in a busy signal and inability to reach our normal voicemail box. We apologize for the inconvenience as we work to correct these issues as quickly as possible. To get in touch with our team, please email us at info@westcoastsailing.net or use the 'Need Help?' contact form in the bottom right of the screen. Our team is working round the clock to answer every and all inquires and will get back to you as soon as possible!


WEST COAST SAILING IS OPEN AND READY TO ASSIST YOU 

While many of our staff are working from home, West Coast Sailing is 100% open and ready to assist with all of your sailing needs. We are operating with a minimal team in our warehouse to continue to recieve product and fulfill orders, following all guidelines from government authorities in keeping our space clean and safe. While our retail showroom has reopened in a limited capacity (see next section), our website remains your best resource for the wide range of sailing parts, apparel, and boats we offer. Our team is also available via phone and email.

Shop Online - www.westcoastsailing.net

Looking for a great deal?  Click here to see Current Offers & Promotions


PORTLAND SHOWROOM REOPENING - Effective May 15th, 2020

Following guidance from the Oregon governor issued May 15th, our showroom in Portland is now open with limited capacity. We've added a roped off area inside the entrance and will allow a maximum of three customers (or households of up to three members) inside at a time. Floor markings will prompt proper social distancing. A West Coast Sailing staff member will be able to pick and show items for you. Customers visiting to look at new sailboats or kayaks will be able to do so with assistance from a staff member. All visitors are strongly encouraged to wear face masks, as our staff is required to do, to protect yourself and others. We will have a limited number of disposable masks available plus a range of hand sanitizer and cleaning products to ensure your shopping experience is as safe as possible. If possible, we still encourage you to call ahead to place orders to minimize time in our showroom, but we are here and available to assist you whatever your needs may be. Please contact us with any questions or concerns about these policies.


BEST WAYS TO CONTACT OUR TEAM

Wherever possible, sending an email allows our staff working from home to help assist in answering questions and means we can often can back to you much faster.

info@westcoastsailing.net - orders, parts sales, general questions. You may also call us at 503-285-5536, though there may be a brief delay in answering some calls. Please leave a message and we will get back to you as soon as possible.

boatsales@westcoastsailing.net - new boats, boat shipments, or other boat specific questions. If you would prefer to call, please reach us at 503-766-3116 (temporary direct line for for boat sales staff).

While email is the easiest way to reach us right now, please note we are actively answering our phone lines with some new systems in place. If you are not able to speak with someone please leave a message with your contact information if we are unable to answer and someone will get back to you as soon as possible.


WE APPRECIATE YOUR PATIENCE

The situation is changing rapidly and we are working as quickly as possible to adapt to new systems so that we can continue to be here for you. With less staff in the office, we encourage you to shop online or to use email to check on the status of an order or seek assistance. Contact info is listed below. Until otherwise indicated, we are still able to ship orders and receive packages, though there may be some minor delays. Our team will keep you informed of these changes based on the best information we have available. Again, we are working hard to be here for you but it may take a bit longer than normal to respond to every request. We appreciate your understanding and your support of our small business. 

Returns & Exchanges - Please note that due to limited staff working on our office, returns and exchanges may take an additional 3-5 days to process. We will continue to attended to these requests as quickly as possible while keeping our team safe and healthy. We appreciate your understanding.


KNOW PRODUCT & VENDOR DELAYS

Due to mandated closures around the US and with some of our suppliers around the world, we are experiencing some minor delays in our ability to bring in new inventory. Here are a few specific situations we are aware of and what they mean for fulfilling your orders. Again, we appreciate your patience and will due everything we can to keep you informed about when you can expect to receive your products. 

Hobie Cat - The Hobie factory and shipping facility in Oceanside, CA has reopened effective May 11th. While we have continued to place orders for additional product during this closure, it will take a few weeks for all backorders to clear through Hobie as they work to get product out to their dealers. Our team is working overtime to receive and turn around product as quickly as possible. 


FOLLOW US ON SOCAL MEDIA TO STAY CONNECTED

While we are saddened by the cancellations of regattas, programs, and sailing seasons and will face unprecedented challenges in the days and weeks ahead, we remain dedicated to our mission to serve and support the sailing community as we have through ups and downs for the past 15 years. Be sure to follow us on Facebook or Instagram to connect, share stories, and engage with the sailing community.

Facebook -  @westcoastsailing

Instagram -  @westcoastsailing


Thank you for choosing West Coast Sailing for all your sailing needs. We're working hard for you during this challenging time but look forward to seeing you out on the water again soon!


Updated 6/1/2020