This page outlines the most current updates from West Coast Sailing related to store hours, contacting our team, fulfillment, and other important information. Please check back often as new updates are announced.
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Business Hours
West Coast Sailing is open six days a week, with the exception of major holidays.
Retail Showroom - Open by appointment 10am-3pm Monday-Friday, and Saturday 9am-5pm (April-September). Visitors looking to shop for gear or a new boat are encouraged to make an appointment. For more information, please visit our Showroom page.
Customer Support - Monday-Saturday 9am to 5pm
Boat Sales - Monday-Friday 9am to 5pm.
Order Processing - Monday-Friday 9am to 5pm (last carrier pickup is 3:30pm). No outbound shipments on weekends.
Phone & Text
Our team is available via phone and text at 503-285-5536. Press extension 1 for Customer Support and all parts/accessories inquiries, new orders, and order status, and extension 2 to reach out boat sales team for all questions related to new sailboats, ordering a sailboat, or existing sailboat order questions or after sales support.
Email is our preferred way to communicate with you and allows us to best provide the support you need. For all general inquiries, order status, and other questions, email us at info@westcoastsailing.net. To reach out boat sales team, email boatsales@westcoastsailing.net.
Fulfillment
We pick, pack, and ship orders Monday through Friday, with the exception of special store hours as listed above. In stock orders typically ship within 1 business day. Our daily cut off is 12 pm, meaning that orders placed after this time may not ship the same day. Our team will make every effort to prioritize expedited orders placed in the afternoon but these shipments are not guaranteed to go out if placed after 12 pm. Automated tracking number emails are send when order labels are generated. Please allow up to 24 hours for tracking information to be updated.
Shipping
West Coast Sailing uses both USPS and FedEx for shipping parts orders, with various freight carriers were specified for items designated as 'Freight'. For service delays related to USPS and FedEx, please check the following links:
Payments
Our website offers both Credit Card (via Authorize.net) and PayPal as payment methods at checkout. Occasionally, either of these systems may have outages that affect out storefront and the ability to process payments. Please contact us if you get multiple transaction declines or other errors. A global status for each of these payment gateways can be found via the following links:
Website
Our website is available 24 hours a day, 7 days a week, for your convenience in finding the right sailing parts and placing orders. Our team monitors the site for occasional outages and works to address any and all issues as quickly as possible.