For the past year we’ve experienced unique and unusual delays in our supply chain. As your provider of small sailboats, Hobie kayaks, and watersports equipment we understand there’s a certain expectation you rightfully have that our shelves should be stocked with products, our warehouse filled to the brim with boats, and our lead times should be transparent and easily accessible. In a more “typical” season we would have over a 100 boats in stock at any given time, eagerly awaiting their new homes, and a team of talented people ready to deliver your new boat as quickly as possible.
We still proudly have that same team of dedicated people who are committed to getting you on the water. We still work closely with all of our vendors trying to stay as up to date as possible about when boats will be available. We also still have the same commitment to being your go-to retailer for all your small boats and Hobie kayaks needs.
With the unexpected and sudden need for factories to pause production for weeks, sometimes even months, our vendors (and our team here at home) all but shuttered in the wake of COVID’s impact. Our industry woke up to an unprecedented demand and short on supply. The game of catch-up has, at times, felt unwinnable. We are deeply humbled by the support of our vendors and customers who have worked with us and who have been understanding through these unique times. We’ve also been privileged to meet the new members of our water-sports community who have taken to lakes, rivers, oceans, and all other bodies of water.
We understand the current lead times for some products are not ideal, and can be the cause of some frustration. Our team has worked tirelessly to plan accordingly, order in larger volumes than ever before, and work to stay in continual contact with our vendors so we can provide the most accurate information as quickly as it becomes available.
Another hurdle we’ve been working through is that the cost of freight, shipping lead times, and unexplained delays. The cost of bringing in boats to our warehouse has skyrocketed while lead times have increased, and transparency of our shipments have become less than reliable. We continue to monitor all of our shipments with a close eye, but we’ve still been surprised with delays that were unpredictable.
As a team we collectively embrace all of these challenges. Nearly 16 years ago we set out on a mission to be the North American leader in our field, and we fully intend to put all of our efforts together to improve our business and continue doing what we do best; helping you get on the water.
Sales Manager - West Coast Sailing
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